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Job Description
• Handle end-to-end USA Import Customer Service activities.
• Handle ISF, AMS, and USA Customs Clearance requirements.
• Prepare and coordinate HBL & MBL documentation.
• Coordinate with USA customers and provide regular shipment updates.
• Coordinate with USA Truckers for container pickup and delivery.
• Liaise with overseas agents, customs brokers, shipping lines, and internal teams.
• Resolve customer queries and ensure timely shipment execution.
• Ensure compliance with company SOPs and import regulations.
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